FAQ

Products

Stock Availability
Stock availability is intended as a guide only, as stock volumes can fluctuate. If an item is in stock, delivery typically occurs within 2-4 working days once payment has been received. Most products listed on our website are considered stock items by our suppliers; however, availability can vary. Hospitality Connect will advise on stock availability as part of our quoting process.

Damaged Goods
If an item is received faulty (excluding transport damage), please notify Hospitality Connect immediately via phone or email with your contact details, invoice number, and a description of the fault. Inspect all items before signing for them. Do not accept deliveries if the goods are visibly damaged during transit.

Warranties
All equipment sold by Hospitality Connect is covered by the manufacturer's warranty, which varies by product. Warranty information is displayed on each product page. There are two standard types of commercial warranties:

• Onsite Warranty: Applies to items weighing over 40 kilograms.

• Return to Manufacturer Warranty: Applies to smaller benchtop equipment. Transport costs for return-to-manufacturer warranties are the responsibility of the purchaser.

Insurance
Insurance for goods in transit is not included in the purchase price. If insurance is required, it must be arranged by the purchaser directly with the carrier or their insurance provider.

Customer Responsibility
It is the customer’s responsibility to verify that all items and information supplied are correct. While we strive to display accurate product information, errors can occur. If in doubt, please contact us to confirm product details.

Product Brochures
Product brochures can be found on individual product pages by clicking the thumbnail image. Brochure links are located on the right-hand column under pricing information.

Retention of Title
All goods remain the property of Hospitality Connect until paid for in full.

Shipping

Deliveries
Deliveries are made to the kerbside (or dock) of the delivery address within the Sydney metropolitan area. It is the purchaser's responsibility to provide labour and equipment to unload and position the goods on-site. For deliveries outside Sydney, transport must be pre-arranged through Hospitality Connect or organised by the purchaser. Delivery costs are calculated at checkout and may incur additional fees for non-standard deliveries.

Australia-Wide Delivery
Hospitality Connect delivers nationwide. Delivery quotes can be obtained by contacting our sales office.

Delivery Times
Delivery times are estimates only and may be delayed due to customs clearance or transport issues beyond our control. We will work with our customers to find a positive solution if delays occur.

Spare Parts
We can assist in sourcing spare parts if the equipment is still a current model.

Shopping Cart

Cancellations
Orders may be cancelled under the following conditions:

• Special orders can be cancelled before manufacturing begins.

• Stock items can be cancelled up to three (3) working days before shipping.

• A minimum 25% restocking fee may apply.

• Credit card fees may be reclaimed (1.5% for Visa & Mastercard, 4.5% for Amex).

Returns
Goods returned for credit (excluding damaged goods) must be pre-arranged with Hospitality Connect. A minimum 25% restocking fee applies, and items must be in original condition, packaging, and include all documents. Used items will not be accepted for credit.

Used Equipment
Hospitality Connect offers certified used equipment, slightly marked or dented items, and discontinued stock. Contact our team for more information.

Buying Used Equipment
We do not purchase used equipment.

Finance Options
We offer leasing options for new and established businesses, with 2-5 year terms. Our popular Rent-Try-Buy option is available for businesses looking to expand without committing to equipment upfront.

Design and Fitout Services
Our expert team can design, draw, and manage full fitout projects based on your ideas and requirements.

Showroom
Do we have a Showroom or are we online only?
At Hospitality Connect, we have a large showroom open to both trade clients and domestic clients six days a week. Visit our showroom to explore our extensive range of products and speak with our knowledgeable staff.

For any further questions, please contact our customer service team.